Ordering & Payment

Methods of Payment

We accept Visa, MasterCard, American Express and Discover Card for on-line purchases. We're sorry we do not accept COD orders, international credit cards, money orders, Pay pal or wire transfers.

When will my credit/debit card be charged?

The order amount will be a pending authorization on your account and your credit will be charged once your order is processed to ship.

Please note that once credit card authorization is received, depending on your bank, the funds may be reserved up to 30 days. Please check your bank's policy. If you are paying with a debit card, please verify with your bank if there are limitations on daily withdrawal amounts on your card. A'GACI reserves the right to request additional identification. If necessary, we will contact you by e-mail or telephone.

Order Cancellation

Please allow 7-10 business days for authorizations to drop if a debit card was used and/or up to 2 billing cycles for credit cards.

Billing Address and Delays in Shipping

We will verify the name and billing address on your order matches the name and address on the credit card account you've provided for payment of your order. If they do not match, your order will be delayed so that we may contact you in an effort to receive the correct information. We may also contact you to verify your approval of a shipping address that is different than the billing address.

Order Confirmation

When your account includes an e-mail address, you will receive an e-mail confirmation of your order when it is processed. 

PO Box address for shipping

Many orders can be shipped through the US Postal Service to a PO Box address. However, some of our larger and heavier items cannot be mailed to a PO Box. If you've provided a PO Box address and we are unable to accommodate your request, we will notify you by phone or e-mail.

APO/FPO Address

We are certainly happy to ship products to APO/FPO addresses. There are package size restrictions and may be additional charges for our larger and heavier items. If you place an order to an APO/FPO address that requires additional shipping and handling charges we will send you an e-mail for your approval of the shipping charges. In our experience, larger packages shipping to APO/FPO addresses can take 6-8 weeks for delivery.

Back-orders and expected shipping dates

When an item is out of stock we provide a date that is our best estimate of the date we expect to ship the product to you. While this is usually accurate, unexpected delays can happen. If there is a delay in shipping a back-ordered product we will notify you by mail.