Return + Exchanges
Return + Exchanges
Click here to start your easy and convenient online return!
We wanted to let you know that the latest increase in shipping rates have made us unable to offer free returns. There will now be a $5 flat rate on orders placed after April 30th, 2019. As always, returns are free if you decide to drop by your nearest A’GACI store!
Online Return Policy
Returns must be made within 30-days from the shipped date with original invoice and price tags attached. Please retain a copy of your invoice as proof of purchase.
Refunds will be issued in the original form of payment. Please allow 2-3 weeks from the return ship date for your account to be credited, and 1-2 billing cycles for the credit to appear on your statement.
We can only process returns for agacistore.com purchases. We cannot process returns for any merchandise that was purchased at one of our A'GACI stores by mail.
*Shipping and handling costs are non-refundable.
Returns In Store - FREE
All in-store and online purchases (excluding accessories, intimates and gift cards) may be returned within 30 days of the original purchase date. Customers must have the original receipt or invoice with them at the time of the return along with a valid ID (Driver’s License, state issued ID or military ID). Customers returning online purchases must also have the credit card that was used for the original purchase.
Price tags and stickers must be attached to the merchandise. Altered, damaged or worn clothing cannot be returned or exchanged.
Items purchased with loyalty rewards coupons will be eligible for exchange only.
In order to process your PayPal refund you must use the online return process here.
Exchanges can only be made at an A'GACI store. We currently cannot process exchanges by mail.
ALL ACCESSORIES, SWIMWEAR, INTIMATES, SKINCARE, COSMETICS AND GIFT CARD SALES ARE FINAL.
Questions, Comments or Concerns? We’re here to help! Please email us and we’ll get back to you as soon as we can.
We’ve been working on providing a new and improved service experience for you! We’ve decided to take on a more hands on approach by hiring dedicated, passionate and experienced service agents directly rather than outsourcing to another company. During the transition, you may experience a longer response time than usual, but sit tight! We will try our very best to accommodate you all as fast as we can!