Return + Exchanges
Returns By Mail - FREE
You may return agacistore.com purchases (excluding accessories, swimwear, intimates, skincare, cosmetics and gift cards) by mailing it with no additional shipping charges to our Online Return Department at the following address:
- Please retain your invoice as proof of purchase.
- For returns, enclose a copy of your invoice along with the merchandise packaged securely in the original package if possible.
- Attach the pre-paid return label provided with your original order. Pre-paid return labels are not included in orders shipped to P.O. Box addresses.
- All returns must be made within 30-days from the shipped date with original invoice and price tags attached.
- Refunds will be issued in the original form of payment. Please allow 2-3 weeks from the return ship date for your account to be credited, and 1-2 billing cycles for the credit to appear on your statement.
- Shipping and handling costs are non-refundable.
- We can only process returns for agacistore.com purchases. We cannot process returns for any merchandise that was purchased at one of our A'GACI stores by mail.
Returns In Store
All in-store and online purchases (excluding accessories, intimates and gift cards) may be returned within 30 days of the original purchase date. Customers must have the original receipt or invoice with them at the time of the return along with a valid ID (Driver’s License, stat issued ID or military ID). Customers returning online purchases must also have the credit card that was used for the original purchase.
Price tags and stickers must be attached to the merchandise. Unworn shoes in their original boxes may be returned or exchanged. Altered, damaged or worn clothing cannot be returned or exchanged.
Note* Plus+ return items will no longer be accepted in store. Please mail all Plus+ return items using the prepaid return labels provided in the original package.
In order to process your PayPal refund you must use the FREE shipping label provided in your package. Please note that PayPal tender is nonrefundable at store locations.
Exchanges can only be made at an A'GACI store. We currently cannot process exchanges by mail. To exchange agacistore.com purchases at an A'GACI store, please take the invoice included with your order and the credit card used for the original purchase.
ALL ACCESSORIES, SWIMWEAR, INTIMATES, SKINCARE, COSMETICS AND GIFT CARD SALES ARE FINAL. No Returns or Exchanges allowed.
Questions, Comments or Concerns? We’re here to help! Please email us and we’ll get back to you as soon as we can.
We’ve been working on providing a new and improved service experience for you! We’ve decided to take on a more hands on approach by hiring dedicated, passionate and experienced service agents directly rather than outsourcing to another company. During the transition, you may experience a longer response time than usual, but sit tight! We will try our very best to accommodate you all as fast as we can!